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Booking & Cancellation Policy

 

At Roamer Holistic Health & Beauty we pride ourselves on delivering a 5* service and in order to do this we need to operate our business efficiently. As a result of the number of people failing to appear for or cancelling appointments with limited, to no notice, we have been forced to amend our appointment booking policies. Please note that this also applies to multiple treatments booked and then part cancelled or changed in salon. This new policy will take effect from Monday 6th February 2017.

 

We respectfully request a minimum 24 hours’ notice of cancellation. Failure to do so will result in a 50% charge for treatment booked. If you do not attend a booking, the full amount of the treatment will be charged. Clients who have previously missed 3 or more appointments will be politely asked to pay in full for all future appointments at the time of booking and will be charged in full for future cancellations.

 

Please note that we reserve the right to deduct TreatCard points for No Show/Cancelled appointments. We also reserve the right to request that the cancellation fee is paid in full prior to any future appointments being made.

 

Non-Refundable Deposits

 

In Salon Appointment Booking: To secure an appointment, a non-refundable deposit will be required at the time of booking. The amount will depend on the requested treatment – deposits range from £5.00 to a £50.00. Please note that a 50% deposit is required to secure all bookings of 20minutes or more.

Online Appointment Booking: When booking online a deposit will automatically be taken and 24 hours cancellation notice will be required.  If a cancellation notice is not given a 50% charge will be deducted from the price of your treatment.

We completely understand that things can happen at the last minute and can assure you that we will always be understanding and sympathetic in certain circumstances. We understand that sometimes you may need to change your booking. We kindly request 24 hours’ notice should you wish to cancel an appointment as a courtesy to both our therapists and other clients who are on the cancellation list. Giving notice will help us to re-schedule your treatment to a more convenient time. Failure to give at least 24 hours’ notice will result in forfeiture of your deposit.

Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals and late cancellations we have had, which can lead to a damaging effect on our business. We respectfully ask you to remember that we are a small independent business with ongoing overheads.

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